First of all, please note that our Exchange and Returns policy is entirely focused on the safety of our customers regarding the products purchased in our store. In other words, all of our products have a full warranty against manufacturing defects and also in the event that the product that arrives at your home is different from the one you purchased. In the event of delays, all products have a production deadline, which will be informed at the time of purchase. If there is a delay, the customer must tolerate 30 days from the expected delivery date, and if the tolerance period is exceeded, the company will refund the order.
If you experience one of the two unforeseen events mentioned above and want to exchange or return the product (with a refund), follow the steps below:
We kindly ask that you report the problem to our team via email: [email protected]
When contacting us, please provide your full name and the main reason for the exchange or return, sending photos of the product. Please note that the photos must clarify the defect or prove that the product delivered was not the product purchased by you. Therefore, take good quality photos.
We will analyze your comments within 2 business days and, if we find that the problem is genuine, we will contact you via email with additional information about the exchange or return.
IMPORTANT: The period for exchanges and returns established by the Consumer Defense Code for defective products or products that do not correspond to the merchandise purchased is 7 calendar days after delivery of the product to the customer’s home. After these days, we will not make any type of exchanges, returns or refunds.
REFUND OF PAYMENT
The request for a refund of payment will only be granted if all of the following conditions are fully met:
The product must be sent for exchange or return with all of the original items that came in the box.
The product must be returned in its original packaging, with no signs of use.
If these conditions are met, the refund of the amount paid by the customer will be 100% of the total amount and the refund will be made using the same payment method used by the customer at the time of purchase. (card or bank slip). In other words, refund to the credit card or deposit/transfer, if it was paid in this way.
ATTENTION: If the customer wishes, there is the possibility of receiving a gift card for the original value of the product, which will be valid for 6 months to be used as they wish throughout the store.
Of Extreme Importance:
Refunds will only be made if all the requirements listed above are met. Therefore, we are exempt from exchanging or returning products due to misuse or responding to complaints requests outside the deadline (7 days).
We are not responsible for exchanges of products whose chosen size was not suitable for the customer’s final use, since such choice is the customer’s sole responsibility. Furthermore, the Consumer Protection Code clearly states that the retailer is not legally obliged to make exchanges for reasons of regret related to color, size, model, among other issues related to the customer’s choice at the time of purchase. (Art. 18).
For refunds by deposit or bank transfer, the bank details for making such refund must be those of the holder registered in our system. If you do not have a bank account, we will make the payment to another account chosen by the customer, but first, there will be an official confirmation/authorization of the order by email.
By making a purchase on our website, the customer will be agreeing to all the terms described above!
FREQUENTLY ASKED QUESTIONS
We have the option of payment via bank transfer, pix or via a link for payment by card, and you can pay amounts of up to R$2,000.00 in 6 interest-free installments, and above R$2,00.00 in up to 10 interest-free installments.
Yes
Shipping is included only for the FRAME line anywhere in Brazil.
All our products have a 3-month warranty for manufacturing defects, according to the consumer code, and we offer lifetime assistance.
Since our products are handmade, with the best automotive material on the market, we recommend cleaning them with a damp cloth, so as not to scratch or damage the product.
Yes, our products are customizable, consult specialists for prices, etc.
1. Product Returns
1.1. You have the right to return products purchased on our website within 7 days from the date of delivery, provided that the products are in their original condition and have not been used.
1.2. To request a return, please contact us at [contact email address] and provide the following information: (a) order number, (b) reason for return, and (c) details of the products to be returned.
1.3. Once we have received your return request and approved it, you will be provided with instructions on how to ship the products back to us.
2. Refunds
2.1. Once we have received the returned products and assessed their condition, we will process the refund within 20 business days.
2.2. The refund will be made to the same payment method used for the original purchase, unless otherwise agreed.
3. Exceptions
3.1. Some products may not be eligible for return under applicable law, such as personalized products or perishable items. This will be communicated to you during the purchase process.
4. Contact Information
4.1. If you have any questions or require more information about our return and refund policy, please contact us at [email protected].
5. Changes to the Return and Refund Policy
5.1. We reserve the right to modify or update this Return and Refund Policy at any time. The most recent version will always be available on this website.
6. Governing Law
6.1. This Return and Refund Policy shall be governed by and construed in accordance with the laws of Brazil.
By using RaceK Design products and services, you agree to abide by this Return and Refund Policy. Thank you for choosing RaceK Design.
© 2024 RACEK Design. All Rights Reserved.
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